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Frequently Asked Questions


Want to be a part of our community?

As a small yet mighty company, we strive to bring on people with diverse backgrounds that feel the magic of adaptogenic herbs and excited to spread the word. We are currently looking for brand ambassadors. If you're drawn to Goldmine, our mission + vision, please fill out this form and someone will be in touch.

Tag us! @drinkgoldmine #tastyplantmagic

Shipping & Returns

When will my order ship?

*Due to COVID, orders currently take 2-5 days to ship. We appreciate your patience!*

Orders ship Monday-Friday, excluding holidays.

Estimated arrival depends on your location in relation to our fulfillment center in Oakland, CA - typically between 1-3 days for domestic orders; 7-21 days for international.

You'll be notified once your package has been shipped with a tracking number to follow the package.

I put in the incorrect address, what do I do?

Reach out to us and we'll correct the address if it has not left our warehouse.

The tracking on my package says that my order has arrived, but I don't see it.

If the tracking links states that your order has arrived, but you haven't received it, we ask you to take the following steps:

    • Check the shipping address to confirm it is correct
    • Check with a neighbor to see if they have it waiting for you!
    • Wait 1-2 days, as the package could be scanned that it has arrived, but actually hasn't yet

If, still, nothing, please reach out to rachael@drinkgoldmine.com

I purchased Goldmine to an international address, outside the US:

It is HIGHYL recommended that you chose the more expensive shipping when purchasing internationally. We are finding that the quicker delivery (2-3 days) makes for less opportunities for your package to stalled or stuck en route.

When choosing the economical shipping options, please be aware that orders can take anywhere between 14-30 days to arrive.

If you have any questions, please reach out to rachael@drinkgoldmine.com

Do you accept returns or refunds?

We cannot accept returns and generally provide refunds on a case by case basis. We do, however, want you to be happy with your order. If you have any questions, please reach out directly.

Subscription

Join the Goldmine Club! Some things are better on auto-pilot, like making sure your adaptogen supply is always in stock. Subscribe and we'll automatically ship your adaptogen powder to you.

Should I dive right into a subscription on my first purchase?

We encourage you to make a one-time purchase before subscribing! Why is this? Because we want you to fall in love with Goldmine, and trying it before committing to a subscription makes sure that the product is right for you! Once you subscribe, you can cancel any time after your initial two shipments.

How do I edit the frequency, update billing information, or manage my subscription?

You will receive a customer log in link when you subscribe. Use this link to manage your subscription. Edit the frequency that you receive your Goldmine; update your billing or shipping address; skip your next shipment. It's easy!

Can I cancel my subscription?

Yes, you can cancel your subscription anytime after the initial two (2) shipments. If you'd like to cancel, you can do so with your unique link or by emailing us.

Is there a discount when I subscribe?

Yes! We're so thrilled to say that you do save money when you subscribe! 10% off AND free shipping.

Questions about adaptogens

What does Goldmine adaptogen powder taste like?

Our adaptogen blend tastes earthy with notes of cocoa. It has a subtle flavor that will only change the flavor of whatever you're enjoying it in slightly.

How do you source your ingredients?

Our founder, Rachael, sources all of our ingredients. This is where much of her passion lies in the business. She is always on the hunt for the most potent and naturally grown ingredients to use in our formulas. Goldmine cares deeply about what we put into our bodies, the health of the environment, and the quality of our herbs. Our ingredients will always be organic, processed so the herbs are bioavailable, and grown sustainably. Our sourcing partners share our values of regenerative farming & sustainability practices and are often more expensive.

Our ashwagandha is grown on a small farm in Oregon; astragalus is grown by a coop of small farmers in the mountains of China that are passionate about land stewardship; our mushrooms are grown by leading farmers in the fungi world that bring together rigorous testing and natural/organic growing practices.

How are your mushrooms processed?

Our mushrooms are fruiting body only derived and hot water extracted to increase solubility of the important active compound, beta-glucans. The powder is extracted for 3 hours and then sent to a spray drier which results in a fine powder. The mushrooms are never separated from the extraction fluid, meaning nothing from the original mushrooms have been lost or discarded!

Our mushrooms are tested each harvest to ensure that the beta-glucan concentration is high and active. No fillers, no starches, just high potency!

What is the shelf life of your products?

Our Goldmine adaptogen powder has a shelf life of 2 years. Please store your Goldmine adaptogen powder in a dark cool place to maximize quality.

I'm new to adaptogens, how much should I take?

Start off by taking 1/4 tsp and you can work your way up to a 1/2 or full tsp over the course of a few weeks or month. Listen to you body!

I'm not sure if Goldmine is a good fit for me and my needs, but am interested in taking it.

Herbs are powerful and it's important to know if a product is a good fit for your body. Please consult your physician/acupuncturist/herbalist and ask what they think! Though we believe Goldmine can be a great fit for everyone, you may have specific concerns that your trusty professional can address.

I'm pregnant or breastfeeding, are these herbs safe to take

Seek advice from your physician/acupuncturist/herbalist.

I'm taking medications, is Goldmine a good fit for me?

Seek professional advice from you your physician/acupuncturist/herbalist.

How often should I take Goldmine adaptogen powder?

Consuming adaptogens daily is key!

Adaptogens are accumulative and to feel the full benefits, they're best taken daily. We formulated our blend in a way that the benefits are cascading. For example, cordyceps helps the cells utilize oxygen (great for physical + mental endurance), and effects are more immediate; Ashwagandha on the other hand, can take 4-6 weeks to feel the full benefits (great for anxiety + sleep). Most customers feel some difference within the first week, then feel more benefits over time. We like to say that customers should feel the benefits after they've enjoyed their first jar of Goldmine (about a month's worth).

You can consume our adaptogen powder any time of the day, but we generally recommend the first half of the day.

How many servings can I take in a day? Can I take too much?

Adaptogens are considered to be non-toxic. With this in mind, we recommend taking them up to 3 servings in a day.

Wholesale

Interested in selling Goldmine at your shop, grocery store, gym, or business? See our wholesale guide for more information and to place an order.

STILL HAVE QUESTIONS?

Email us!

rachael@drinkgoldmine.com

DM us!

@drinkgoldmine

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